Remote Support

If email and ticket support have not resolved the problem, we can connect to your computer for remote support.

Support hours: 8:00 am to 5:00 pm GMT+8, Monday to Friday.
Helpwire Fungusware

Remote support runs over Helpwire. The agent can only connect after you grant access.

What to expect

  1. A support agent sends you a link in the form https://www.helpwire.app/builds/?token=RANDOMCHARACTERS.
  2. Paste the link into your web browser. The download starts automatically.
  3. Run the downloaded file. A small chat window opens and the agent can see that you are connected.
  4. The agent sends an access request. Choose Grant Access.
  5. The agent connects to your machine.
  6. Optionally, install the Helpwire application for future sessions.