We're here to help...
If you have exhausted Email and Ticket support and things just aren't working out, we can provide a Remote Support option.
Notice! Fungusware support hours are typically 8am - 5pm GMT+8 Monday to Friday
Simply download the RustDesk support application from this link.
Once the file is downloaded, simply run it and provide a Fungusware support Engineer your ID and Password
If we run into connection iisues, we will get you to check the Auto-Configuration shown in the animation below. The values you need are shown to the right.